Always by Your Side

Expect more than a product when you visit a Kanebo Cosmetics counter. Kanebo Beauty counselors are trained to awaken your inner beauty through in-depth consultation and personalized advice. Our motto “Feel Your Beauty” reflects Kanebo’s dedication to inspire natural beauty and bring out your individual spirit through a unique experience tailored to your personality.

Thousands of Kanebo beauty counselors worldwide are meticulously trained in the art of facial treatment, makeup technique, skincare, and quality customer service. Our one-of-a-kind beauty counseling program has been refined for decades based on Kanebo’s art of customer care.

The outstanding technique of Kanebo-trained beauty consultants creates an unforgettable experience that soothes your senses and spirit, unlocking your hidden beauty.

The Kanebo approach to hospitality

Attentive. Responsive. Sincere. When it comes to customer service, Kanebo aims to blend a welcoming spirit with warmth, understanding, and—above all—respect.

Every customer has a unique inner beauty. We’re here to help you realize it. Our sincere dedication to you, your individual beauty needs, and the art of cosmetics and counseling—we’re with you every step of the way. So you can truly Feel Your Beauty.

True hospitality in customer service never comes from a manual alone. It must be refined, tailored, and acclimated to individual tastes and broader trends and preferences over time. But, we believe in a few guiding principles.

Kanebo’s three elements of beauty counseling

Gratitude

Kanebo and our beauty counselors show gratitude to the customer through actions, clothing, and composure to create an atmosphere as pleasant and relaxing as possible. Neat, simple clothing. Natural makeup, plus a straight posture and a respectful bow are all important elements in setting the entire mood of the counseling experience. So we do it all with care and attentiveness.

We appreciate the relationship between customer and counselor. Which is why every experience is unique and singular. It changes from customer to customer, from moment to moment. Our meticulous attention to detail creates an atmosphere that cannot be replicated. Therefore, we cherish every single customer encounter as warm, welcoming, and beyond compare.

Choreography

In the traditional Japanese art of the tea ceremony, every movement and every gesture is carefully choreographed to show respect towards the guest. This unparalleled economy of movement removes unnecessary gestures to create a harmonious and enriching experience.

Beauty consultants at Kanebo Cosmetics follow the same philosophy of movement, adhering to smooth, respectful gestures that soothe the mind and promote relaxation. The flow of conversation is aided by the flow of choreographed movements—without distraction—so your needs stay paramount.

All-around counseling

All-around Kanebo beauty counseling is the holistic beauty experience, for a diversity of customers from a variety of backgrounds and perspectives. With the help of advanced skin-measurement devices developed exclusively by Kanebo Cosmetics, our counselors carefully check individual skin types and skin conditions. Through one-on-one conversation, counselors take note of individual lifestyles and environments to offer skincare advice and hand-pick the best product for your skin. Then we follow it up with professional, easy-to-understand makeup tips and wellness advice, tailored to your one-of-a-kind mental and physical health and lifestyle.

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About cookies

We, Kanebo group companies in Japan (Kanebo Group Companies), use cookies on our webpages to improve our webpages, including enhancing information, services provided and the ease of use of the webpages, and on some pages, to authenticate membership for login, customize the service contents or distribute advertising based on browsing history. A cookie is an electronic file that is transmitted from a particular webpage to a browser viewing that page which can be retrieved later to distinguish a customer’s computer.
We also use a system operated by a provider other than us for use of cookies. For more details, see here.
You can disable or delete cookies in your browser settings. However, this makes certain services, including services requiring login, unavailable.

Use of cookies

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Use of the cookie information by 3rd party service providers

In order to analyze user access and optimize advertising distribution, Kanebo Group Companies have acquired statistical website usage information through cookies or web beacons operated by 3rd party service providers (*1) and also distributed advertising via 3rd party service provider on their websites. The cookie information used for access analysis or advertising distribution by 3rd party service providers cannot be used to distinguish an individual. Kanebo Group Companies in conjunction with 3rd party service providers have optimized and distributed advertising (ex. retargeting advertising and behavior targeting advertising) based on the customer’s previous access to Kanebo Group website or other website with a combination of 1st party cookie (ex. Google Analytics Cookie) and 3rd party cookie (ex. DoubleClick Cookie).

(*1) 3rd party service providers whom Kanebo Group Companies engage for web access analysis and advertising distribution refers to the following companies.
For details of cookie information use by 3rd party service providers, please visit their website linked below.
If you wish to disable cookies (opt-out), please access the opt-out pages of each 3rd party service provider described below and follow the steps to disable cookies. Please note that disabling cookies (opting-out) may restrict use of some services.

Service for optimization of advertising distribution

Service for website access analysis

List of opt-out pages

Opt-out page for Google Inc.: https://adssettings.google.com?hl=en
Opt-out page for Google Inc. DoubleClick cookie: https://support.google.com/ads/answer/7395996?hl=en
Opt-out page for Yahoo Japan Corporation: http://btoptout.yahoo.co.jp/optout/preferences.html
Opt-out page for FreakOut, Inc.: https://js.fout.jp/info/privacy_en.html
Opt-out page for Facebook, Inc.: https://www.facebook.com/ads/website_custom_audiences/
Opt-out page for D.A.Consortium Inc.: http://feedback.impact-ad.jp/optout?a=mone

Use of Google Analytics

Kanebo Group Companies use Google Analytics on their websites to collect information for marketing and promotion, conduct statistical analysis of website usage, perform maintenance and management, and solve problems. Even though Google Analytics collects user information via cookies, information that can be used to identify an individual is not collected. User information collected by Google Analytics via cookies shall be managed by Google in accordance with Google’s privacy policy.
If you refuse to have your information collected by Google Analytics on Kanebo Group Companies websites, you can suspend collection of information by enabling the Google Analytics Opt-out Add-on on the following Google page.
Google Analytics Opt-out Add-on
https://tools.google.com/dlpage/gaoptout?hl=en

For more details on the information collected by Google Analytics and Google’s privacy policy, please visit the following Google websites. Please note that none of the Kanebo Group Companies shall be responsible for any damages resulting from the use of Google Analytics services.
Google Analytics Terms of Services
https://www.google.com/analytics/terms/gb.html
Google Policy and Terms
https://policies.google.com/privacy?hl=en

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