FAQ

Need help? We’ve got you covered. Here are some fast answers to the most common questions.

Any unanswered questions?

Brand & Product Information

Q.

Can you tell me about the brands and products of Kanebo Cosmetics?

A.

If you have any questions about our brands or products, please contact the store of purchase or refer to our list of overseas offices and subsidiaries.

General Information

Q.

Can I buy your products online?

A.

Currently, our online shopping service is available only within Japan (My Kao Mall). In some countries or regions, our products may be available through online retailers. For more details, please search for Kanebo Cosmetics' online stores or contact the nearest location listed in our Kanebo Cosmetics Overseas Offices and Stores.

Q.

Where can I buy your products?  

A.

Check out the Brands page to find over fifty countries and regions where our products are available.

Q.

Which brands belong to Kanebo Cosmetics?

A.

We own and operate an extensive curation of Japanese and international brands. Feel free to explore our Brands page to learn more.

Q.

Can I ask Kanebo Cosmetics to provide me with samples and catalogs?

A.

We certainly appreciate your interest. However, we currently do not have a system in place to allow for direct dispatch of samples and catalogs to overseas customers. Please contact the local Kanebo Cosmetics office in your region.

Business and Investing

Q.

How can I find out about doing business with Kanebo Cosmetics?

A.

Thank you for your interest in doing business with us. We realize innovation and success are accomplished both internally and externally. Kanebo Cosmetics are sold through affiliates and distributors in countries and regions spanning the world. We encourage you to contact your nearest Kanebo Cosmetics’ office for more information.

Q.

Where can I learn about Kanebo Cosmetics’ financial figures?

A.

Kanebo Cosmetics refrains from independently disclosing investor relation information since joining the Kao group in 2006. We encourage you to visit the Kao Corporate Investor page to learn more.

Press

Q.

Where can I get press information

A.

For media inquiries regarding Kanebo Cosmetics, please contact us at the following:
corporate_pr@kao.com

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